Technical Service Representative - Wood Coatings

The role of technical service is a key part of the overall selling effort. PPG markets and sells superior technical know-how in conjunction with its products and services. PPG customers place a high value on this know-how as it helps them run their operations in a cost effective manner. Superior service is a key to maintaining existing business and developing sales position and strategies to acquire new business. Very often the Technical Service Representative serves a dual role as they assume primary account responsibility (onsite) from a sales standpoint. TSR's are looked upon to provide the customer with a product and technical know-how to ensure PPG products and services outperform competitors'. The TSR must be well versed in product composition, customer application equipment, environmental issues, and processes that are ancillary to the finishing operations.
S/he provides sales support to maintain and expand business at existing accounts and to assist with launches / start-ups of new accounts. In addition to sales and profit plans at their assigned accounts, Technical Service Representatives provide key assistance in setting sales strategies and executing sales / profit plans for the entire product line / region. S/he assists in the design, development commercialization of new coatings to ensure that these products work well on the customers' processes. Individual will be primary responsibility for service in surrounding states and support sales and service team when necessary.
A successful Technical Service Representative will have to quickly come up to speed with PPG, our wood flooring coating technologies, methodologies and the customers in order to ensure the high level of customer satisfaction that is expected and provided. A successful TSR will also take a proactive approach as it relates to paint quality, addressing/solving issues, and process management and be able to understand the customer operation to provide all-around strong service and support. Individual may also service other customers in other states and support the sales and service team when necessary
Additional Responsibilities:
Comply with all of PPG EHS guidelines and initiatives.
Build sales position by establishing strong customer relationships at all levels, provide timely resolution to customer's concerns, and quickly troubleshoot problems.
Oversee / implement strategies for the management of inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence and maximize freight advantages.
Identify customer's needs / expectations and assess competitive activities such that sales strategies can be developed to increase sales / profits.
Maximize profit contribution by differentiation through superior technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer's production line.
Primary contact person for all customer complaints and questions. Will be the lead spokesperson / liaison in communicating between the customer and internal PPG support departments.
May be asked to lead customer projects, assist with process improvements, and look for cost savings for the customer. This will also include inventory management which may also include the ordering of all products for the customer and developing usage reports.
Individual may also service other customers in surrounding states and support the sales and service team when necessary
High School Diploma or GED
Wood coatings experience including experience with application equipment.
Willingness to travel daily to service customers.
Locations Serviced:
Western Pennsylvania
Western / Central New York
Preferred Qualifications
Bachelor's Degree
Experience with Statistical Process Control and lean principles
Functional and Technical Skills
Excellent interpersonal skills with the ability to build trust and respect by working closely with the customer to develop strong relationships
Self-motivated with the ability to work independently with an unselfish work ethic, a strong sense of self-accomplishment, and strong problem solving skills.
Strong problem identification and problem resolution / trouble-shooting skills
Proficient computer skills and be comfortable in writing technical reports.
PPG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers' biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone's ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world.
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG's affirmative action plan by emailing ppgaap@ppg.com.
To read more about Equal Employment Opportunity please see attached links:

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