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Implementation Consultant, Munis HCM/FIN

Tyler Technologies is experiencing explosive growth and we are hiring multiple, dynamic Software Implementation Consultants (from entry level to experienced) to provide training and implementation assistance for new and existing Tyler clients. Join our growing team of Implementation Consultants who work with our clients all over the country. While being fully supported, you will train clients online and onsite in the proper techniques for installing Tyler's products in addition to providing training in the use of related Tyler software. At Tyler Technologies, we devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive to the needs of their constituents. With more than 4,600 employees (and growing), Tyler has a proven track record of supporting its employee's careers and lives.
Location
Pennsylvania
Travel
90%
Responsibilities
Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.
Understand clients' business processes and configure applications based on business needs and accepted best practices.
Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so client can be successfully utilizing the product. Train users in system set up, administration and maintenance
Assure client satisfaction and successful implementation.
Proof and analyze data conversions
Continuously evaluate implementation and training procedures and make improvements to facilitate the best possible customer experience. After implementation is complete, provide future training to clients on an as needed basis via telephone and GoToMeeting.
Create user documentation when required
Conduct 12-15 days of billable training per month and maintain an organized training schedule.
Complete training summaries specific to the client following the training to assist other Tyler staff in providing quality customer care.
Qualifications
An Associate degree OR 2+ years comparable experience in technical training and/or technical support OR a Bachelor's degree in business administration or related field, or comparable work experience
The ability to solve technical problems and the curiosity to dive into software
The ability to travel extensively (90%) overnight to client sites throughout the U.S.
A Valid driver's license and acceptable driving record
Excellent interpersonal and customer services skills
Strong problem-solving skills
Exceptional presentation and training skills
Experience with technical training and/or technical customer service experience
Familiarity and ease with computer systems and common software products
Knowledge of tablet and other mobile technologies
Experience with school district organizations, municipal offices and their technological needs
Knowledge of accounting or payroll/human resources



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