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Account Manager

Overview
Do you want to be part of a vibrant growing business, helping improve patient care, with a compensation plan that rewards your success?
The Account Manager will specialize in managing existing healthcare accounts throughout a defined territory.
This is a remote position.
Initial account management responsibility will include Harris Clinical Solutions electronic medical record software, Acuity Plus patient acuity-based staffing software and TeamNotes clinical documentation software, and any other customers as assigned. This position will include working with Sales Executives on major expansion sales to the existing client base. There are significant market opportunities for new sales and we need Account Managers to ensure that our existing clients are satisfied, using current versions of our software and understand the value our solutions deliver to their hospitals.
Details
The Account Manager will direct and develop client relations promoting growth and customer satisfaction through a high level of quality service and system adoption. A natural byproduct of this responsibility will be to ensure successful deployment of products and resolution to escalated issues. Critical to success in this role will be the ability to foster strong relationships both within the customer base and internal to the Harris Clinical Solutions organization. The Account Manager will be measured on customer satisfaction and development of reference sites for new sales opportunities. As the client advocate representing customer needs across departments within the organization, this individual will coordinate highly complex problem resolution on system application issues and clinical workflow requirements.
Primary Functions:
Secure solid executive relationship between Harris Clinical Solutions and Customer (hospital executive teams)
Manage customer relationship; presale through post live
Manage and facilitate the sales process and discussion of miscellaneous projects and add-on business, from identification of opportunity through generation/approval of quotes. Work with client to assist in the transition to project teams and participate in communications regarding scheduling of deliverables and adoption of end solution
Coordinate escalated project or support issues to ensure timely resolution and customer satisfaction
Work with client to ensure system is kept up to date with current releases; present benefits and details of each release, obtain and process orders for any required services or third party products
Develop relationships at various levels of the client organization and stay up to date on any projects or initiatives
Responsible for assisting with accounts receivable collections
Identify any opportunities for additional products, services or use expansions in the health system; bring in partner Sales Executive to drive large sales opportunities and work collaboratively with Sales Executive and hospital teams to expand the Harris footprint.
Qualifications:
Ability to travel a minimum of 50% of the work week on average.
Experience effectively utilizing an on-line CRM system.
Exceptional communication and interpersonal skills. Excellent story telling ability. Excellent listener.
Experience delivering compelling and memorable presentations to executives, supervisors and end users.
Professional appearance and presentation.
Understanding of project management and implementation process for a software solution
3+ years of successful account management experience with Hospitals or IDN's within an assigned geographic territory
3+ years of experience with clinical Healthcare software and processes.
Demonstrated successful sales experience utilizing a sales process, such as Miller Heiman, Challenger Sales, Consultative selling, etc.
Documented experience meeting or overachieving account targets
Networked through industry trade associations to advance knowledge, such as HIMSS
Understanding of the economic and regulatory drivers for a healthcare organization
Proficient with more than one software product line or major module.
Savvy in MS software applications such as Outlook, Word, Excel, PowerPoint and other various software applications used as required.
Preferred Skills:
Experience as a clinician is not required but is desired.
Bachelor's degree strongly preferred; MBA a plus.
Microsoft Dynamics experience
Clinical Software Implementation project experience
#WeAreHarris
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5611 or at HarrisTalentAcquisition@harriscomputer.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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